Shipping policy
Chocolate Sunflowers LLC ships all orders within the United States via UPS.
Please review the following terms before submitting payment.
ALL SALES ARE FINAL — NO REFUNDS
ALL SALES ARE FINAL. Chocolate Sunflowers LLC does not offer refunds, returns, exchanges, or cancellations at any time once payment has been submitted.
By submitting payment, you acknowledge that you have read, understood, and agreed to all terms and conditions stated in this policy. Payment serves as your acceptance of these terms.
----------------------------------------------------------------------------------------------
Payment
Payment for shipped artificial bouquets is accepted via Zelle, Venmo or Cashapp. Full payment is required before an order is created or shipped.
Once payment is submitted, the order is confirmed and cannot be canceled, refunded, returned, or exchanged.
----------------------------------------------------------------------------------------------
Artificial Bouquets Only
Chocolate Sunflowers LLC does not ship fresh-flower bouquets. Shipping is available for artificial bouquets only.
Shipping Methods & Schedule
We offer the following UPS shipping options:
-
3 Day Select - 3 Business Days
-
Ground Shipping - 3 to 5 Business Days
📦 Orders ship Monday through Friday.
Shipping costs depends of the method you select and your area.
Once an order has been transferred to UPS, Chocolate Sunflowers LLC is not responsible for carrier delays, lost or stolen packages, missed deliveries, weather-related delays, or other circumstances outside of our control.
Customers are responsible for providing a complete and accurate shipping address.
Tracking Information
Once your order ships, tracking information will be sent to the email address provided If you do not see it in your inbox, please check your spam folder.
Shipping Delays
While Chocolate Sunflowers LLC works diligently to ensure timely delivery, delays may occur due to severe weather, mechanical issues, or other unforeseen transportation circumstances.
In the event of a carrier delay:
-
Credits or refunds will not be issued.
-
We strongly recommend placing your order at least two days before any important event (engagements, birthdays, celebrations, etc.) to ensure timely arrival.
Shipping Damage
Each bouquet is carefully packaged for shipping. Minor shifting of flowers, wrapping, ribbons, or decorative elements may occur during transit and can typically be adjusted upon arrival.
If significant shipping damage occurs, please contact Chocolate Sunflowers LLC within 24 hours of delivery with clear photos of the bouquet, shipping box, and packaging so that we may assist with a UPS claim when applicable.
Shipping damage, carrier delays, lost packages, or other shipping issues do not change our ALL SALES FINAL / NO REFUND policy.
--------------------------------------------------------------------------------------------
UPS Account Reccomendation
We encourage customers to create a UPS account to:
-
Track shipments in real time
-
Redirect packages to a UPS Access Point if unavailable at delivery
----------------------------------------------------------------------------------------------
PAYMENT = ACCEPTANCE OF TERMS
BY SUBMITTING PAYMENT TO CHOCOLATE SUNFLOWERS LLC, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS AND CONDITIONS. YOU UNDERSTAND AND ACCEPT THAT ALL SALES ARE FINAL AND NO REFUNDS, RETURNS, EXCHANGES, OR CANCELLATIONS WILL BE PROVIDED AT ANY TIME AFTER PAYMENT IS SUBMITTED.